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Return Process & Policies

Return process 

Before proceeding the returns, make sure the merchandise is not physically or unused and the barcode or return label is readable. For details please check Return policy and Conditions.

  1. Return by calling or filling out the return form.
  2. Repack (if opened) the packaging in manufacturer’s packaging. In case of Mobiles and Tablets seal should not be opened.
  3. You should wait for pick-up. 
  1. Monitor your return process with provided tracking number.
Returns Policy and Conditions

We request customers to check the condition and appropriateness of the product at the time of delivery. 

  1. Please check the labels and documents received at the time of delivery. If the product is damaged, defective or incomplete, please proceed the return within 2 days of delivery.   For additional information please also refer the Return policy and condition per category.
  2. The product must be an inappropriate and proper condition without any flaws. 
  1. The fashion wear can be worn and tried but should not be washed or resized. 
  1. The product must include all the tags, manuals, and any additional. The product must be returned in same packaging condition as received.
Return policy and condition per category  

Category 

Policy

Remarks

Garment

Refundable/Replaceable 

Excluding undergarments

Home appliances

Refundable/Replaceable

 

Beauty and Health

No-refundable

 

Sports & Gaming

Replaceable

 

Books & Stationary

Replaceable

 

Electronics

Refundable/Replaceable

 

Health & Fitness

No-refundable

 

Kids

No-refundable

 

Others

   

All items listed refundable and replaceable are subjected to Return Policy and Condition. RaraMart however, reserves right to cancel the return or refund if the product is in the improper condition.

Refund  method and time

If the product is found to be eligible for a refund after inspection the time required for complete refund will vary from 4- 6 working days. Shipping fee will also be included in the refund. 

Payment Method

Refund option

Refund Time

Cash on delivery

Refund Voucher 

1-2 working days

Cash on delivery

Cash Refund

2-3 working days

Cash on delivery

Bank Transfer

1-2 working days

For Refund Voucher: Vouchers will be sent to the customer registered email ID on RaraMart and can be redeemed against the same email ID.